| 000 | 00960nam a22002417a 4500 | ||
|---|---|---|---|
| 003 | NALT | ||
| 005 | 20251031133624.0 | ||
| 008 | s2007 gw o engg d | ||
| 020 | _a3598218451 | ||
| 040 | _aNALT | ||
| 041 | _aeng | ||
| 086 | _aIFLA 025.5 2005 | ||
| 110 | 2 |
_aInternational Federation of Library Associations and Institutions. _97659 |
|
| 245 | 1 | 4 |
_aThe virtual costumer : a new paradigm for improving customer relations in libraries and information services / _cInternational Federation of Library Associations and Institutions. |
| 260 |
_aMunchen : _bInternational Federation of Library Associations and Institutions, _c2005. |
||
| 300 |
_a385 p. : _btables, charts ; _c21 cm. |
||
| 610 | 2 | 0 |
_915582 _aIFLA _xMeeting _y2004 |
| 650 | 0 |
_aLibraries and readers _98651 |
|
| 650 | 0 |
_aThe virtual customer _98655 _xEducation and training |
|
| 650 | 0 |
_aLibrary _98654 _xManagement and marketing services |
|
| 850 | _aNALT | ||
| 942 |
_cGOV _2local |
||
| 999 |
_c45604 _d45604 |
||
| 998 |
_j25 _k นีลวัสน์ อินทรักษา |
||